customer care executives are left to themselves

The Idea Cellular
New Delhi
Subject: Misbehave of your CUSTOMER CARE EXECUTIVE.
Congratulation to winner of “International GSM Billing and Best Customer Care Award”
I’m Krishna Sharma, holding pre paid Mobile Number 9891684343. Today morning at 6:57am I have called to customer care (4444) through my mobile to know about recharge of Rs. 251/- so that mobile to local mobile rates gose @ 99 paisa.
Finally I have pressed “9” to talk customer care executive. I am shocked he was saying “ abbey saale chain nahi key…. Saale time pass karne ke leya call kerta hi. Sone nahi dete saale.
I said,, kon bol raha hi… he said - RAJ (Fake Name) bol raha hu. Jo kerna hi ker le….and some dirty sentences, (I can’s write here) and disconnect the phone.
I have also tried to record the above discussion.
Then I immediately called up customer care again 7:01 AM I told the whole story to Mr.Pream
he said let me check up and kept me on hold for 4-5 minutes. then he told e they have no such record
No records my god! customer care executives are left to themselves to take care of the customers, no supervision.
I have requested to transfer the call to senior person, he is advised to call after 9.00.
I have tried to talk to senior officers of IDEA, but no one has transferred my call.
You are saying you have won “best customer care award” . ———- this the customer care of IDEA.
I would like to request you the kindly take legal action and update me what action you are taking against this guy within 7 working days from today.
Else I will expose this in media.
Warm Regards
KRISHNA SHARMA
9891684343
Email : krishnaksharma@hotmail.com