: COMPLAINT : COMPLAINT : COMPLAINT :

: COMPLAINT : COMPLAINT : COMPLAINT :
Sir,/Madam,
I purchased a Post Paid connection under special oofer for Government Employees with exclusive 150 adv. rent at Rs. 799/- fro two years. the connection was given to me with Number : 9818794707, on13.07.2007. from AIRTEL. I started the phone on 15.08.2007 and discarded my onother phone after this phone was activated. two days later i started getting messages that i connot make phone calls from this number due to non payment of bills.
after making many request to the agen Mr. Iqbal singh : 9810212267, i came to know on 21.08.07 that my verification has not been confirmed and has failed. i made many calls to the the customer care sevice to find out the reason but to no avil.
even the staff at the customer care misbehaved with me specially. Mr. suryakant 9818899412, and the manager on duty on 22.08.2007 between 6.00 — 6.30 P.M.
on 22.08.07 bet. 3.00 — 4.00 p.m i got two sms messages confirming the payment of Rs. 799/- yet the phone has not been avtivated.
i am really feeling cheated, helpless and sorry to opt for this company.
I have till date 23.08.07 11.am.. not got my hone activated and is unable to use the phone.
the kind of harrasment i am going though is diffcult to explain and no body is ready to listen to me even the agent and Mr. Suryakant do not pick up the phone..
I want to know if the vrification of a SENIOR CLASS -I Gazzated Officer of the RAnk of a Deputy Secretary in min of Urban Development has failed even after Submitting the Identity card issued by Min. of Home Affairs and Driving Licence and the Bills as required by the person visiting the residence has failed what other proof can satisfy the Company.
i am really very sorry for the state of service and the response by the service provider. the service is very poor, the staff is very irresponsible, illmannered, indifferent, arrogent and useless. the asgent has no say and control over the customer care people in the company. I will not recommend any one to opt for this company again. and will definetly withdraw my connction soon.
I strongly recommend that the persons at fault should be punished so that they do not harrass other in future.
Sudhir Kamal Seem.
ARCHITECT : CPWD : MIN. U.D.