I have made complaint vide ID 9636702

Idea,
I have made complaint vide ID 9636702 on 9th Oct2006 regarding deduction of balance from my account. While complaining, your executive assured me that the issue will be solved in 24 hrs. I have made at least one call in a day to your executive after the complain registered. But your 24hrs never come till date, and yesterday another communication ID 10012122 I got through sms from you. May I know what is indication to send the new communication ID! Today I have made several call to your customer care executive but every time put me in hold in silence mode. I need the justification for waste my time.
Thank you,
Tushar Kanti Ghosh
91-9891808250